The National Health Insurance Authority (NHIA) in the Upper West Region has achieved 108 percent population coverage under the National Health Insurance Scheme by the end of 2025, according to a performance report presented at the region’s End-of-Year Performance Review Meeting.
The review meeting, held on March 3, 2026, brought together staff of the Upper West NHIS Regional Office, District Managers, District Public Relations Officers, District Accountants, and District Management Information Systems (MIS) Officers to assess the region’s performance from January to December 2025 and chart strategies for improved service delivery.
Presenting the performance report, Regional Operations Manager Lilly Yendaw disclosed that the region exceeded its population coverage target, reaching 108 percent by the close of 2025. She further indicated that indigent registration recorded 143 percent of its target, while mobile renewal adoption reached 22 percent across the region.
The meeting also provided a platform for the best-performing and least-performing districts in 2025 to present their strategies, innovations, challenges, and projections for 2026.
Despite the progress made, several operational challenges were highlighted. These included inadequate staffing in some district offices, poor mobile network connectivity in certain communities, limited budgetary support, and unlawful charges imposed by some healthcare providers.
In his opening remarks, the Upper West Regional Director of NHIA, Tindogo Rashid Mohammed, urged participants to actively engage in discussions and emphasised the need for commitment and discipline in service delivery to sustain the region’s strong record in achieving Universal Health Coverage.
He also called on staff to remain dedicated to the successful implementation of the Chief Executive Officer’s three-point vision for the Authority and to intensify efforts to enrol vulnerable populations onto the scheme.
Mr. Mohammed noted that the region faces significant multidimensional poverty and stressed the importance of ensuring that poor and vulnerable people are registered under the scheme.
He commended staff for their dedication and hard work, explaining that the region’s steady progress—from 76 percent coverage in 2020 to 82 percent in 2023, 80 percent in 2024, and 108 percent in 2025, reflects a strong commitment toward sustaining the gains made in Universal Health Coverage.
Chairman of the meeting, Titus Sorey, Associate Director at the Tamale Claims Processing Centre and former Regional Director for the Upper West Region, encouraged staff to remain committed and diligent in the discharge of their duties.
He assured them of Executive Management’s continued commitment to staff welfare and urged them to contribute their efforts toward the growth and sustainability of the scheme.
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